Refund Policy

Glam and Glo Universal – Refund Policy

At Glam and Glo Universal, we are committed to delivering exceptional on-location beauty services. Due to the nature of our business and the commitment of time and resources to each booking, the following refund policy applies:

1. Deposits and Payments

A 50% non-refundable, non-transferable deposit is required to secure your appointment.
Same-day bookings must be paid in full at the time of booking and are non-refundable.
Final payment is due at least 24 hours prior to the appointment. Failure to complete payment will result in automatic cancellation without refund.
All payments made are non-refundable, unless otherwise outlined below.

2. Cancellations

Client-Initiated Cancellations

Cancellations or service reductions made with 48 hours or more notice (prior to final payment) will not be charged beyond the initial deposit.
Cancellations made with less than 48 hours’ notice will result in forfeiture of the full deposit.
Cancellations made within 24 hours of the scheduled appointment are non-refundable in full (deposit and final payment).
All payments are the responsibility of the person who booked the service, regardless of who receives the service.

No-Shows

Failure to appear for a scheduled appointment without prior notice is considered a no-show. No refunds will be issued, and the full balance is still due.
Future appointments may be denied to clients who no-show.

3. Glam and Glo-Initiated Cancellations

In the unlikely event that we are unable to attend due to illness, emergency, or unforeseen circumstances:
- We will make every effort to provide a qualified replacement.
- If no replacement is available, clients will receive a partial or full refund (excluding non-refundable deposit).
- In cases of severe weather or events that make travel unsafe, rescheduling will be offered, or a goodwill refund may be considered.

4. Force Majeure

In the case of event postponement due to force majeure (e.g., natural disasters, government restrictions), deposits will be retained to cover administrative costs.
We will make every reasonable effort to accommodate rescheduled services, subject to availability.

5. Service Refusals and Termination

Services may be refused or terminated without refund if:
- The client or any party member behaves inappropriately, violently, or abusively.
- Conditions are unsanitary or unsafe.
- The client fails to provide required workspace accommodations or readiness.
- The client is unreasonably late, disorganized, or disruptive, resulting in an inability to perform the service.

6. Travel Interruptions

If travel delays or cancellations prevent Glam and Glo Universal from attending an event, a refund of the final balance (excluding the deposit) will be issued.
No additional compensation will be provided for travel-related disruptions beyond our control.

By booking with Glam and Glo Universal, you acknowledge and accept the terms of this Refund Policy. For any further questions, please contact us directly before booking.